We stand behind every Mech-Max tool. Here's exactly how returns and refunds work.
You have 30 days from the delivery date to request a return. Items should be in resalable condition with original packaging when possible. After 30 days, we are unable to accept returns.
All returns and refunds require you to contact us first. We do not accept unannounced returns, and refunds are not issued automatically. To start a return or request a refund, email info@mechmax.live with your order number.
Once approved, refunds are issued to your original payment method within 7 days of you contacting us. Your bank or card issuer may take an additional 3–5 business days to post the refund.
Email info@mechmax.live with your order number and reason for return. We'll review and respond with return instructions within 1 business day. Once your refund is approved, it's processed within 7 days of your initial contact.
If your order arrives damaged, send photos to info@mechmax.live within 48 hours of delivery. Approved claims are refunded within 7 days of contact, or we'll ship a replacement at no cost.
Items damaged through misuse, modification, or normal wear and tear are not eligible for return, and items returned without first contacting us for authorization will not be accepted.
Email info@mechmax.live and we'll take care of you.
